Deliveries T &C’s

Below delivery T&C’s apply to Mainland UK addresses only.

Local Delivery

Delivery is considered local if it is within 20 miles of any one of our stores.

Blackbrooks offer a free local delivery service on orders over £45.

Local orders with a total value below £45 will be subject to a £5 delivery charge.

Delivery is Monday-Friday. You will be contacted to confirm a delivery date.

Blackbrooks are unable to offer a timed delivery service.

Delivery is curb-side only.

Delivery does not include assembly, installation or package disposal.

For a full list of our T&C’s please contact your local store.

Distance Orders.

Orders with a delivery address that exceeds our 20-mile delivery radius will be subject to a delivery charge.

Delivery charges vary depending on the total weight of the order and delivery address.

Orders outside our local radius will be delivered via courier. By continuing with payment, you acknowledge and agree to allow Blackbrooks to pass on relevant details to the courier in order to successfully deliver your order.

Gift Cards

All Gift cards and vouchers will be sent via 1st Class Recorded delivery. This will incur a charge of £2.25. This is regardless of delivery address.

Large goods & Furniture orders outside our delivery radius.

Deliveries of Large goods will be handled by a courier. This will be subject to courier charges dependant on the item’s size.

Orders will be sent on pallets.

Orders outside our local radius will be delivered via courier. By continuing with payment, you acknowledge and agree that Blackbrooks may pass on relevant details to the courier in order to successfully deliver your order.

Faulty goods:

Please check all goods upon delivery. If a delivery should be damaged or incomplete, please contact us within 5 working days of delivery.

If an item is found to be faulty or damaged upon delivery, Blackbrooks will arrange to have the item collected/exchanged from the delivery address at no additional cost to the customer.

If the item has been moved to a different address, Blackbrooks will not be able to arrange collection.

 If you have changed your mind on an item, Please contact our Sedlescombe store to discuss options.

Cancellation

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. You have the right to cancel the contract for the purchase of goods within seven working days of delivery of the goods to you.

The ability to cancel orders does not apply to goods which have been worn, washed and/or otherwise used.

To cancel your order you can email us at enquiries@blackbrooks.co.uk with your instructions, entering the words ‘order cancel’ in the subject title quoting your order number. You must return the goods to us in their original packaging, quoting the order number. We advise that you return any goods using a signed for postal service in order to ensure a safe return.

We will only refund the purchase price if we have received payment of the price, when we have received the goods from you in an undamaged state.

Returns will be at your cost.